The Public Trustee and Guardian aims to ensure that we provide our customers with a high standard of service and to consistently meet and exceed your expectations.

If things go wrong, we invite you to raise your concerns with us. You can expect us to investigate your complaint and deal with any issues in a fair, confidential and responsive manner and free from repercussion or prejudice.

The nature and pattern of complaints will be regularly reviewed in the interests of resolving individual and systemic issues.

Your views are important to us. We welcome constructive feedback, both positive and negative, on the quality and effectiveness of the services, programs and policies.

We encourage you to initially raise issues informally with the staff member providing the service. If informal resolution cannot be achieved or if the matter is of a serious or sensitive nature we encourage you to contact us.

Fact sheet: Complaints Policy 293.86 Kb